Contact Us

We'd Love to Hear From You

Have a question about an order, product, sizing, shipping, or anything else?

The Neiljacobs team is here to help.

For the quickest assistance, please contact us with your order number when your message is related to an existing purchase. If you are asking about a product, including the product name or a link to the item can also help us respond more efficiently.

Customer Support

Email: neiljacobs@uschichub.com

We aim to respond to customer inquiries as soon as possible, usually within 1–2 business days. During busy periods, promotions, or holidays, responses may take a little longer.

Before You Contact Us

For order-related questions, please include:

  • Your order number
  • The email address used to place the order
  • A brief description of your question or concern
  • Photos or other relevant information, if applicable

Providing these details helps us understand the situation and provide a more useful response without unnecessary back-and-forth.

We’re Here to Help

Whether you need help choosing a size, have a question about an item, or simply want an update on your order, feel free to reach out.

We appreciate every message and every customer who chooses Neiljacobs.

Neiljacobs Customer Care